“Salesperson was very helpful and the reason I would return to Baker Brothers for my future flooring needs.”

“Service and reputation is everything in business...
Baker Brothers understands those aspects.”

“Paula at Baker Brothers was very helpful. The installing crews were timely, clean, and did an excellent job. Definitely would use them again.”

“Have purchased carpeting twice from Baker Bros and have been very pleased with the entire experience; from show room through installation/clean up. 1st purchase of carpet was to replace a small area in our living room. Maya was our guide as we searched seemingly every rack to find the right match. 2nd purchase was for our master bedroom and closet. Derek assisted in finding a match for a carpet sample we had received from another flooring store (which we did not purchase from). Maya then guided us, again, through scheduling the measurement, payment, selection of the install date, and the installation. We did not search for the lowest quote because we were very pleased with the help we received during our first purchase. Grateful for our new carpet and Baker Bros personnel!”

“Second time we purchased from Baker Bros. Nice variety to choose from, knowledgeable sales associate, kept us informed as to the status of our job. The young men moved our furniture easily, did a very nice installation and cleaned up well afterwards. A pleasant experience.”

“Design Consultant, Mike Galiozzi, was knowledgeable, helpful, personable, and efficient as he presented the various carpets, one of which I purchased. I now have a new friend as well.”

“To start, my floor still isn't complete, and no one has the courtesy to keep me updated. I am always fed dates but they are never fulfilled. We were lied to, all of which are in emails. After a serious struggle to get the flooring done, nothing was properly covered on the demo days, leaving everything including entire closets of clothes caked with dust. Photos taken and emailed. Never addressed. There are way too many issues of which were all expressed. I am still dealing with getting the floor finished because the wrong amount was ordered.”

“Brett was extremely knowledgeable and the customer service was second to none. The price was even better than the "Big Box" stores. What more could you ask for.”

“Found Baker Bros in Mesa on the internet while shopping for tile for my bathroom remodel. Paula Sheets - design consultant worked with me to pick out what I was looking for. Ordered and paid for the floor and wall tiles. Unfortunately the manufacturer/distributor never notified Baker Bros of a back order of the wall tiles I picked plus the sample floor tile was miss labeled. Paula worked very hard to find other tiles that I would be happy with! Baker Bros customer service was outstanding but communication with distributor/ manufacturer needs work!”

“We had purchased from Baker Brother's before and knew they carried quality carpets.
Our sales lady was very helpful and ordered larger samples of carpet for us to get a better idea of how they would look in our room.
Installation was as scheduled and quality workmanship.
Follow up from salesperson was appreciated.”

“Beautiful carpet at a great price. Installation was perfect! Installers artived on time as scheduled and immediately went to work removing the furniture. When finished, they cleaned up the work areas and put the furniture back in place perfected with care. I would definitely purchase from Baker Brothers again!”

“Ref: RFMS Order: CG317860

I would like to relate my experience with this order - part of our project to update our home living room furnishings. The project included painting, replacement of flooring, installation of window shutters, and purchase of new furniture. Managing the project was difficult for me because the timing was planned around vendors' delivery schedules - not my requirements.

Baker Bros. scheduled September 7 as flooring install date, and informed me that it would require one day to complete. (It took 4 days to finish). The painting was completed, and the area was completely devoid of furniture. I had been informed that installers were not expected to remove furniture.

On October 31st I was informed that the flooring shipment was delayed, requiring reschedule of installation for September 11th. On September 11th at 10:30 AM I called Baker Bros. to ask why no one was at my job site, and was informed that the flooring was not available, but removal of the old flooring would begin soon. One installer arrived mid-day and began to remove carpeting.

At 11:20 AM on September 12th the installer arrived, worked until 5:00 PM and departed, stating he 'would return early tomorrow'. He arrived at 9:30 AM on Wednesday, Sept 13th, worked until 4:45 PM, indicating he would 'return tomorrow probably around 10:30 or 11:00' to finish the job. He arrived at 12:15 PM, on Sept. 14 and finished at 4:15 PM, indicating that no inspection by Baker Bros would occur. The installer spent 21 hours total on the job site over a period of four days. He did satisfactorily complete the job.

We live in the home, and recognize flooring will create some departure from routine. We were not prepared for the turmoil of 4 days contending with the home torn apart while waiting for tradesmen to arrive. Notification of their schedule would have allowed us to plan. Not knowing when they will arrive does cause some consternation.

The contracted amount for this job was $6,959.08, with $3,457.00 payable on signing, the balance payable upon job start. My credit card company informed me at 8:30 AM of a billing of $3,508.08 (several hours prior to job start.) I've always paid the required partial payment in advance, the balance payable upon successful job completion. This was a departure from normal. I'm not confident any unsatisfactory situation on this job would be settled amicably. I do know that I will not conduct any future business with Baker Bros, and definitely would not refer anyone else.

Wilbur C. Tory
6427 W. Riviera Dr.
Glendale, AZ”

“Great experience - they went the extra mile to meet me needs. Very satisfied.”

“Great selection of products, very competitive pricing, and quick installation timeline. Install team was fantastic and we couldn't be happier with the outcome of our flooring which comprised the entire first floor of house and stairs an upper level hallway.”

“On 6/7/23 a carpet was installed by Baker Brothers Floor Covering, Inc. installation team. The carpet was negligently and unprofessionally installed and basic, reasonable precautions to protect the freshly painted walls were not taken, resulting in extensive damage to both the drywall and paint. The damage, consisting of deep gouges and cuts into the drywall from the installation tools, far exceeds anything that might reasonably be expected during carpet installation.
Baker Bros defence is that the installation contract provides the customer is responsible for 'touch ups' resulting from the installation. This cannot reasonably be interpreted to excuse Defendant from all damage, no matter how extensive or negligent. The deeps cuts and gouges in the wall required three days to repair at a cost of $1,250. Additionally, the absence of baseboards cited by Baker Bros does not excuse the damage to the walls. With 75 years of flooring experience, if Defendant was aware that the absence of baseboards makes damage inherently more likely, precautions should have been taken to prevent such damage.”

“Maya was our sales representative and she was absolutely fantastic to work with! Prompt, followed up regularly with updates, gave us extremely helpful information to help make an informed purchasing decision, and is just a genuine soul who we felt we could trust to take care of us throughout the project.

Our installation teams were also fantastic for both the carpet & tile. Everyone involved followed through on their commitments in a timely and professional manner. It made the whole experience far less stressful than we anticipated.”

“I would HIGHLY recommend this company to anyone needing flooring advice/installation. The team is topnotch all the way from Mike in sales, to Kelly in customer service to Hugo in installation. Would give them all an A+”

“Barbara, our sales person, was very attentive and professional. When we encountered a problem with the transition pieces, she worked with us to reach a satisfactory solution.”

“Kathryn was friendly and helpful. A pleasure to work with. We love the place rug we got.”

“Starting with the Karie McKinney, the sales person, who spent a great deal of time with me selecting the right flooring and assisting with the financing, it was very assuring knowing that she was trying to do the best she could in giving us the right product along with arranging the the most reasonable financing plan offered by Baker Bros.
The installation crew headed by Tom Pierce worked very hard to accommodate us from the removal and return of the furniture to doing the little things to assure us that we were satisfied with the project. The crew was very conscientious in preparing and installing the flooring.”